Managed Support

Mechanism for organizations to draw upon expertise and resources without incurring the expense of full time consultants or employees. BuzzClan Oracle Application Practices of Support Services mirror the BuzzClan Professional Services. Maintain group of 75+ Oracle Application Consultants & Developers

 

SCOPE/Deliverables

Scalable, flexible and tailor-able services can include:

  • Problem Resolution (Full Life Cycle)
  • Remote Implementations & Upgrades
  • Development and Testing
  • System Maintenance & Administration
  • Task/Event Outsourcing
  • Technical/Functional Demos
  • Advanced Technology/DBA Services

Premiere support for recent go lives

  • Break / fix technical support
  • Functional questions
  • Additional training
  • Additional RICE Development/Remediation
  • Phase II ?parking lot? items
  • Pay as you go, flexible terms

 

STAFFING PLAN

  • BuzzClan Professional Training Staff
  • BuzzClan Functional/Onshore support
  • BuzzClan Offshore Support

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